Terms and conditions of use


Shipping Policy:
1. All orders require 5-10 business days to be processed for in-stock items. We might need to take around 1-2 weeks to order items which in pre-order status , back items will be shipped to the customer via the most economical shipping option available.

2. We ship combat gear or accessories to worldwide

3. We use Airmail / EMS as main shipping company, if customers need other shipping method, please contact us directly by sales@pantacgear.com

4. Customers are responsible for all applicable taxes.

Return Policy:
1. Returns are not available unless customers got Pantacgear HK authorized the return under extreme circumstances. To request a return please fill contact us for RMA .

2.Do not ship back anything without authorization from Pantacgear HK. Any item(s) sent back without prior authorization or the RMA number clearly written on the package will not be processed and may be refused.

3.Shipping charges are not refundable, and return shipping for any item(s) is not covered, absolutely no exceptions.

4.If you receive a damaged or defective item, please email us( sales@pantacgear.com) the order number & the product condition within 2 days of delivery to obtain an authorization for returns. Unauthorized returns may be refused or disregarded.

5. All return items can be sent to

Reload Ready (HK) Ltd.
16 Argyle Street, MongKok, (office only, no showroon)

6. Refund is not available for all orders purchased

7. We are not accept any cancellation of PRE-ORDER, since we need to produce items after receive Pre-order

please obtain authorization number (RMA) for the return and return your item(s), with the RMA number clearly marked on the return package